It's all about gaining trust....

The following is taken from an article written by Jack singer, PhD He can be reached at www.funspeaker.com

" style="font-size: 14px;"> The components of your sales T.R.I.U.M.P.H.S.

T: Treat your client/customer with respect and value
R: Reflect the meaning of what your client is telling you before you actually respond
 I: I statements are powerful
U: Understand the needs and goals of your client/customer
M: Monitor the tone and mannerisms of the prospect
P: Probe for information gently and with respect
H: Help your clients feel safe in the conversation
S: Summarize"

This is a list that would look nice on a 3x5 card sitting  on your desk.  It spells out in simple words and actions you need to do to win the sale over your competition.

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The real challenge is to make good communication a handy and well-used tool. Then you are likely to pick it up and use it without thinking.
Max Dupree

Posted by Nick Petra at 5/23/2011 7:18 PM
Categories: uncategorized
Tags: client communications
 

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